Terms & Conditions
Terms and conditions of booking
1. Making your booking
Your use of the booking. The accommodation is offered for the sole purpose of holiday letting. Accordingly you agree and accept that you are not offered any rights to the accommodation other than the right to occupy the accommodation as holiday accommodation for the period of your booking.
We do not accept bookings from stag or hen groups.
Not all details of the relevant facilities can be included on the website. There may be small differences between the actual accommodation and its description. Occasionally, some facilities or services may not be available. If this happens, we will tell you as soon as practical after we become aware.
Wi-Fi provision is subject to availability and network conditions. It is provided for pleasure, not business purposes.
1.1. As the person making the booking, you must be at least 18 years old at the time of booking, you confirm that you are authorised to make the booking. It is your responsibility to ensure that other party members are aware of and agree to comply with these booking conditions and any restrictions or requirements stated for the accommodation.
1.2. You are responsible for making all payments to us.
1.3. You must ensure that all information that you have provided whist making the booking is accurate, complete and current. If any of your details change you must notify us immediately.
1.4. If you have any special requests, you must let us know whilst making the booking. Whilst we endeavour to consider all requests, if we fail to meet these requests, it does not mean that we have broken your contract.
1.5. As long as the accommodation is available and we have received the required deposit we can confirm your booking. The confirmation will show your booking details, the deposit paid and the outstanding booking amount.
1.6. If you book with us online, we will acknowledge this booking and then later send a confirmation via email. You are responsible for checking your emails and letting us know of any changes to email address.
1.7. We have the right to refuse your booking before we send written confirmation. If we do so, we shall inform you in writing and promptly refund any money paid to us. In this case we will have no legal responsibility to you.
1.8. Please check the details of the confirmation carefully. If anything is incorrect, it is your responsibility to let us know immediately.
2. Payment
2.1. When you book, you must pay the deposit amount then due. Our options for payment are by debit/credit card and in pounds sterling. If booking by phone/email we are able to also offer payment by online bank transfer.
2.2. We must receive the rest of the monies owed no less than six weeks prior to the start of your stay.
2.3. If you book less than six weeks before your stay, we require the amount in full.
2.4. If you do not pay any payment due in relation to your booking by the appropriate date, we are entitled to assume that you want to cancel your booking. Your booking will be cancelled immediately. Please refer to the customer cancellations section.
3. Deposit
3.1. We require you to pay a non-refundable deposit, to secure your booking.
3.2. You will be told the deposit amount prior to making the booking.
4. Changing your booking
4.1. If you want to change any detail of your confirmed booking, please call or email as soon as possible to arrange the changes.
4.2. We cannot guarantee that your requests will be met.
4.3. We may treat changes to your dates and accommodation as a cancellation of the original booking and if so, cancellation charges will need to be paid if you decide to go ahead with the change.
5. Customer cancellations
5.1. If you have to, or want to cancel your booking after it has been confirmed, you must notify us as soon as possible by email or phone. The date we receive this information, is the date the booking will be cancelled from.
5.2. You will have to pay a cancellation charge based on the number of days before the arrival date, as shown in the table below. If you have already paid in full and then want or have to cancel, you may receive a partial refund of the cost. If you have not paid your total booking cost by the time of cancellation, you may have to make a further payment to cover the cancellation charge.
5.3. The cancellation charges have been calculated as genuine pre-estimate of the losses incurred by ourselves in the event of you cancelling your booking within the stipulated time period.
6. Cancellation table
| No. of days before the start of your trip that we receive your cancellation | Cancellation charge |
|---|---|
| More than 70 days | Full deposit |
| 57 - 70 days | 50% of total accomodation cost |
| 43 - 56 days | 60% of total accommodation cost |
| 29 - 42 days | 75% of total accomodation cost |
| 8 - 42 days | 90% of total accommodation cost |
| 7 days or less | 95% of total accommodation cost |
6.1. If any person(s) in your party has to cancel, this will not affect the total cost of your booking.
6.2. No refunds will be given in the event that you cut short your stay..
7. Changes by us.
7.1. We endeavour not to have to make changes to your booking, but sometimes bookings have to be changed or mistakes corrected. We have the right to do so without paying you compensation.
8. Cancellations by us.
8.1. If we cancel your booking you may choose to:-
- Accept alternative accommodation if available.
- Obtain a refund for the amount you have already paid for the booking.
9. Events beyond our control.
We will not be liable to pay you compensation if our contractual obligations to you are affected by events beyond our control. By this we mean any event, the consequences of which could not have been avoided even with all reasonable measures taken. Eg, warfare and acts or threats of terrorism, civil unrest, significant risks to human health such as the outbreak of serious disease (including epidemics, pandemics and the ongoing effects of the Covid-19 pandemic). Natural disasters such as floods, earthquakes or weather conditions which prevent travel to your destination. The act of any government or other national or local authority, industrial disputes, labour strikes, natural or nuclear disaster, fire, chemical or biological disaster and all similar events outside our control.
10. Your obligations regarding the accommodation.
10.1. You can arrive at the accommodation after 3pm on the start date of your rental period. You must leave by 10am on the last day of your rental period. If you fail to arrive by 12 noon on the day after the start date of your rental period and you do not let us know, we may treat the booking as being cancelled by you. In this situation no monies will be refunded.
10.2. Behaviour – You and all members of your party agree:-
- To keep the accommodation clean and tidy.
- To leave the accommodation in a similar condition as you found it upon arrival.
- To behave in a way that does not break the law.
- Not to use the accommodation for any commercial or illegal purposes.
- Not to sublet the accommodation or allow anyone to stay in it who has not been previously accepted as a member of your party.
- To not behave in an anti-social manner, breach the peace, or behave in such a way as to cause a disturbance to others.
10.3. Maximum occupancy – You must not allow more people to stay overnight than stated on the website. You cannot arrange for visitors to the accommodation without our prior consent. You must not hold events such as parties, other celebrations or meetings at the accommodation without our prior consent.
11. Pets
Pets are allowed in our lodges. 2 dogs are allowed per Lodge unless permission is given for more by us in advance. We recommend that any dog has insurance which includes sufficient pet liability cover and you are responsible for the supervision and behaviour of your pet all times.
11.1. Pets are not allowed in the bedrooms or furniture.
11.2. Dogs must be kept on leads and under control whilst at the accommodation and around the woodland walk and farm. We will not tolerate the worrying of any our livestock. If this happens, we will require you to leave our premises and not be liable to offer any refunds.
11.3. You agree to clean up after your dog and to dispose of the waste in the rubbish bins.
11.4. Please make sure that your dogs are up to date with inoculations and flea treatments.
12. All our accommodations operate a No Smoking policy (including e-cigarettes.
13. Electricity and water charges are included.
14. Linen and towels are included.
15. Damages
15.1. You are responsible and agree to reimburse us and all costs incurred by us as a result of any breakages or damage in or to the accommodation which is caused by you or any members of your party or any other persons invited into the accommodation by you. We can ask for an extra payment from you to cover costs.
15.2. We expect the accommodation to be left in a clean and tidy state on departure. If, in our opinion, additional cleaning is required, you will be liable to pay us the cost of this additional cleaning.
16. Right of entry
16.1. We are allowed to enter the accommodation (without letting you know if this is not practical or possible) if special circumstances or emergencies happen, eg for repairs, or if you break any of these booking conditions.
16.2. We, or our representative, are allowed to enter the accommodation to inspect it (including but not limited to where you have complained about the accommodation). If this happens you will be given reasonable notice first.
16.3. You agree to let us or our representative, including workmen, have access to the accommodation as required by this clause.
17. Unreasonable behaviour
We reserve the right to end your stay or refuse to hand over our accommodations if the unreasonable behaviour of anyone in your party is likely to cause offence to other guests or if we have reasonable cause to believe you or a member of your party will cause damage or loss to the accommodation, its services or facilities. If this happens, the contract between us will end and you will not receive any refund and we will have no further responsibility to you.
18. Complaints
In the event of a complaint, please notify us immediately so this can be resolved to your satisfaction during your holiday. Unfortunately, we cannot be held liable for any shortcomings if these are not reported at the time.
19. Travel Insurance
It is the responsibility of the customer to acquire suitable travel insurance for themselves and their party to cover the booking. Birchdale Lodges strongly recommends that the customer acquires suitable insurance to cover circumstances beyond the customers’ control such as, but not limited to, change in work or personal circumstances, military service, jury service, incarceration, illness – including Covid, family emergencies and travel delay.
These terms and conditions are intended to best protect everyone. Please read carefully, as we want to be sure that you are happy to book with us.
Terms and Conditions of website use
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Birchdale Lodges and Alpacas’ relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Birchdale Lodges and Alpacas’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- This website uses cookies to monitor browsing preferences. For a list of cookies and our cookies policy please see our cookies webpage.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.